Travel cases delayed 2-3 weeks
about 1 month ago
– Fri, Aug 21, 2026 at 01:16:39 PM
For US backers who ordered travel cases: our shipment ETA pushed out from 8/19 to 9/7. Our import broker faced some sort of delay with the shipment (still trying to get details on this, but as of now I have no reason to believe it is anything super problematic that will lead to further delays).
It will then take a few days from 9/7 to start shipping cases from the warehouse; hopefully we are shipping by the week of 9/14.
For more about the travel case in general, please see our update #14.
Sincerely,
Russell
Travel cases shipping in late August
2 months ago
– Wed, Jul 22, 2026 at 06:15:30 AM
Hi all,
Just a brief update to say that Nocturne travel cases are on their way to the US, with an ETA of 8/19.
It will take a few days to get them through customs and then to our warehouse in Texas. If that all goes smoothly, cases should be shipping out to those who ordered them by the end of August.
For more about the travel case in general, see our last update.
That's all for now!
Sincerely,
Russell
Nocturne travel case update
4 months ago
– Sat, Jun 06, 2026 at 04:12:08 PM
Our travel cases are made, they just need to be put into shipping boxes and shipped to our US warehouse before they are sent to those who ordered them.
In this update:
- Estimated timeline to ship travel cases (~12 weeks)
- Travel case details (including photos and my brief personal take)
- Your order options (not everyone ordered a travel case; you can still add or remove the case from your order)
Current status and timeline
I expect to ship travel cases in about 12 weeks. This could shift a little, but the most common delay risks are now behind us. Most of the 12 weeks is ocean freight and customs.
Next steps and estimated timeline:
- Shipping boxes just arrived at the factory; the cases need to be put inside the boxes and packed for ocean freight (1-2 weeks)
- After that, the units will be put on a boat for the US (6-8 weeks, including transit time and customs on both ends)
- Then, our warehouse will receive the inventory and start shipping them to those who bought them (1-2 weeks)
Travel case details
This is how it looks from the outside. There are two zippers, and one fabric handle at the top. (The logo will actually be in the bottom right, but the sample unit I had on hand had it centered.)
When you open it up, there is a space to hold the unit, and another to hold the power cable.
- The unit has a snug fit, and there is a dip on the right side where you can reach a finger under to pull the unit out.
- If you look at the top side of the case you can see a protrusion, which is there to hold the sliding screen in place when the case is closed. So the sliding screen needs to be in the left side position in order to close the case. The protrusion holds the screen in place, and the screen holds the remote in place.
My personal take
The travel case is something we added after launching Nocturne on Kickstarter because quite a few people were requesting it, and we agreed that it made a lot of sense to have one. My personal opinion is that the cases turned out decent. On the plus side, I like how snug the device sits, and how the remote and sliding screen are held in place. It will be way better than wrapping it in a sweatshirt in my suitcase. On the more critical side, I think the materials are just OK. The zipper feels strong and secure, but the EVA material doesn't have the premium feel that we are otherwise going for with this product. That is something we will work on for future iterations.
Orders
Not everyone ordered a travel case. We took orders as an "add-on" in Backerkit, so if you want to see if you ordered a case, please check there.
Because we took orders for the case before it was even conceived, I wanted to offer some flexibility in terms of adding or removing the case from your order. If you did not order a case but now want to, you can ($35 plus shipping). If you ordered a case but have changed your mind, we can refund you. We made extra so we can support new orders. Please submit any add/remove requests through this form. If you did not order a travel case and do not want to add one now, no action is needed.
You can make changes to your order up until the point when the cases arrive in the US (so you have a couple months). After that we plan to have the cases available on our website.
Thank you for your patience on the travel case
I have been meaning to post about the travel case for a while now, and I know some of you have been waiting for more details. Thank you for your patience!
I will post another update on the cases when we are getting closer to shipping them to you.
Sincerely,
Russell
Troubleshooting guide
6 months ago
– Thu, Apr 02, 2026 at 02:20:54 PM
TLDR
- We have published a troubleshooting guide
- The first item in the guide is the no sound failure mode; others will be added when possible
- As feedback comes in, we are beginning to share the issues with our technical teams and will begin working through them
Troubleshooting guide
We have published a short troubleshooting guide for common functional issues. It does not address every issue, but the scope of the document will evolve over time.
- We will add information as new issues surface, or if we discover ways to address known issues.
- We will refine the guide as we learn more about different failure modes.
First item in the guide: the no sound failure mode
Only a small portion of backers have had this issue, but we wanted to address it ASAP since Nocturne is no good without sound, and there are a few quick workarounds. It has also occurred for some backers after a few days of no issues, so we wanted to have a guide ready for this one in case you experience it too.
We are still trying to understand the issue, hence the multiple things to try, but these five actions have resolved the issue for all but one person so far. Thank you to the backers who have already tried (and in some cases discovered) these solutions.
Next steps
We have shared an initial list of functional issues with our technical team, and will share another list of cosmetic and workmanship issues with our design and manufacturing teams soon. So know that we are looking into every issue, even though most are not currently in the troubleshooting guide.
We will work with them to determine root causes and issue resolutions. This could take some time. Some issues might only be addressable as improvements in a v2.0 product. More on this as we go.
A little more context
Based on initial survey feedback, most people don't have any issues, but the issues we have seen will keep us up at night until we know how to fix them.
Every issue seen so far has been a surprise; we did not see these in any of our pre-production builds, and production units went through thorough testing. I personally went to the factory twice, and built and tested a unit myself. In the future, we will not only fix underlying issues, but in many cases will add to the testing protocol to be sure they were fixed. It is an arduous, long-term process, but one we are deeply committed to.
If you see new issues, or stumble into quick fixes, let us know! We are still on Kickstarter daily and you can certainly reach us there, but as time goes on [email protected] will become our go-to contact method.
Sincerely,
Russell
Your feedback is requested
6 months ago
– Tue, Mar 31, 2026 at 03:12:59 PM
Hi all,
TLDR for this update:
- We request your feedback (survey here)
- We have a cash prize raffle for those who complete the feedback survey
- A note of appreciation
Survey request and link
By now, quite a few Nocturne units have been delivered, and we would love to get your feedback! Many have already sent us feedback (thank you!), but we would love to hear from as many people as possible.
Please fill out this survey after you have had a chance to use Nocturne. We kept the survey brief, but encourage you to add as much as you can in the final question, which is fully open ended.
Cash prize raffle
To encourage survey participation, we will randomly select 3 backers who complete the survey to receive a $200 cash prize. The selections will be made based on who has completed the survey by Wednesday April 8 at midnight, US pacific time. We will wire the money to the winners after that.
The survey will remain open after 4/8, and we welcome feedback at any time.
A note of appreciation
Nocturne (and most products on Kickstarter) is a like a kid going into his first job after school. He aspires to be great, but also has a lot to learn. You, as a backer, are like the young adult's first manager: you take a chance on him, and provide the feedback he needs to move closer to his potential. There has never been any other way.
For us, this is probably the top reason we are glad we did a Kickstarter. We lost money on the campaign itself, but we are gaining feedback and wisdom that can only be learned from such a supportive and encouraging group like this.
Based on anecdotal feedback so far, for some people we have hit a triple, for others a single, and for some we swung and missed the ball. Your feedback is the only way we get any better at this, and we want as much of it as possible.
All that to say: thank you!
Sincerely,
Russell
PS: This started feeling like a "final" update towards the end there, but it isn't! We will post again soon about the travel case, and assume there will be a couple other things to post about in the coming weeks.
